1. From the app or the web
- Open the Pictulab app and sign in.
- Tap the team name at the top, then your name to open Account.
- Tap Delete account, enter your password and confirm.
The account is deleted right away and you are signed out on every device. This can't be undone.
You can also do it on the web: go to cloud.pictulab.com, open Account → Profile and click Delete account. If you signed up with Google or GitHub and have no password, confirm by typing your account's email.
2. Without the app or without a password
If you don't have the app installed, signed up with Google or GitHub, or don't remember your password, email [email protected] from your account's email address with the subject "Delete my account". We will delete it and confirm by email within one month at the latest.
3. What is deleted
- Your account data: name, email, password and preferences.
- Your open sessions.
- The images, prompts and history of your personal team, and any token balance left in it, within 30 days at the latest.
- Your personal team's subscription, if it has one: it is cancelled at that moment and you won't be charged again.
4. What is kept and for how long
| Data | Period |
|---|---|
| Content in shared teams | What you created in someone else's team stays in that team, under its owner's control. |
| Invoices and billing data | 6 years (Art. 30 of the Spanish Commercial Code) and, in any case, the tax limitation period (4 years, Spanish General Tax Law). |
| Security and access logs | Up to 12 months, unless needed to investigate a specific incident. |
| Support communications | For as long as the request is being handled and up to 3 years afterwards, in case of claims. |
| Newsletter and commercial communications | Until you withdraw consent or unsubscribe. We keep your email address on a suppression list to honour your opt-out. |
More details in the Privacy Policy.